We stand behind the quality and craftsmanship of every piece we make. Every Gemcult piece comes with a free lifetime warranty against manufacturing defects. If something is wrong with how your jewelry was made, we will make it right.
What's Covered
Manufacturing defects in the setting or craftsmanship of your piece. This includes issues that come from how the piece was made.
What's Not Covered
- Normal wear and tear
- Accidental damage
- Loss or theft
- Loss of a center stone
What Voids Your Warranty
Repairs, alterations, or resizing done by any jeweler other than Gemcult will void your warranty. To keep your coverage active, always bring your piece back to us.
How to File a Warranty Claim
If you believe your piece has a manufacturing defect, reach out to our support team with your order number and a few photos of the issue. We will review your case and let you know the next steps.
Email: support@gemcult.com
Toll Free Number:+18444410489
Need More Help?
Our team is here to answer any questions about your warranty coverage.
